111ck Help Centre
111ck Frequently Asked Questions
Everything Bangladesh players need to know about accounts, deposits via bKash and Nagad, cricket betting, slots, bonuses, and staying safe on 111ck.
Welcome to the 111ck FAQ page. Here you will find detailed answers to the questions our Bangladesh players ask most often — from opening your account and making your first bKash deposit, to understanding wagering requirements, betting on BPL matches, and using our responsible gaming tools. If your question is not answered here, contact our support team via the email address shown in the footer.
Account & Registration
How do I create an account on 111ck?
Creating a 111ck account takes under two minutes. Visit the 111ck Login page, click the registration option, enter your mobile number, set a secure password, and confirm your date of birth to verify you are 21 or older. Once submitted, your account is active immediately and you can make your first deposit using bKash, Nagad, or any other supported local payment method.
What documents do I need for KYC verification on 111ck?
111ck requires a valid government-issued photo ID for KYC verification — typically a National ID card (NID), passport, or driving licence. You will also need to confirm your registered mobile number via a one-time code. KYC is required before your first withdrawal and helps protect your account from unauthorised access. Submitting clear, legible images speeds up the review process significantly.
I forgot my 111ck password — how do I reset it?
To reset your 111ck password, go to the Login page and select the forgotten password option. Enter your registered mobile number and you will receive a one-time verification code via SMS. Enter that code, then set a new password of at least eight characters. If you do not receive the SMS within a few minutes, check that you are using the same number you registered with, and contact support via the footer email if the problem persists.
Can I open more than one account on 111ck?
No — 111ck strictly allows one account per person. Opening multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being suspended and balances being voided. If you have accidentally created a duplicate account, contact support immediately via the footer email to merge or close the duplicate before any further activity.
How do I close my 111ck account permanently?
To permanently close your 111ck account, send an email to the support address shown in the footer of this page. Include your registered mobile number and clearly state that you are requesting permanent account closure. Any remaining balance will be processed for withdrawal to your registered payment method before closure. The process is typically completed within 3 business days. If your reason for closing is gambling-related, we strongly encourage you to also request a self-exclusion — our team can explain the options.
Deposits & Withdrawals
How long does a bKash deposit take on 111ck?
A bKash deposit on 111ck is credited to your account instantly in almost all cases. Once you complete the bKash payment from your mobile wallet, the funds appear in your 111ck balance within seconds. If a deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction confirmation and contact support via the footer email — our team can trace and credit the transaction manually if needed.
What is the minimum deposit amount on 111ck?
The minimum deposit on 111ck is ৳200 BDT when using bKash, Nagad, Rocket, or Upay. Bank transfer minimums may vary slightly depending on the bank. There is no maximum deposit limit set by 111ck itself, though your mobile wallet or bank may impose their own transaction limits. We recommend checking your bKash or Nagad daily limit before making a large deposit to avoid any delays.
How do I withdraw money from 111ck to Nagad?
To withdraw from 111ck to Nagad, log in to your account, navigate to the withdrawal section, select Nagad as your payment method, enter the amount you wish to withdraw, and confirm with your Nagad mobile number. Withdrawals to Nagad are typically processed within 15 to 60 minutes after KYC verification is complete. The minimum withdrawal amount is ৳500 BDT. Ensure the Nagad number you enter matches the one registered to your 111ck account.
Are there any fees for depositing or withdrawing on 111ck?
111ck does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, Upay) or bank may apply their own standard transaction charges — these are outside 111ck's control. To avoid unexpected deductions, check your provider's current fee schedule before initiating a transaction, particularly for larger withdrawal amounts where a percentage-based fee can be significant.
Can I deposit using Dutch-Bangla Bank or BRAC Bank on 111ck?
Yes — 111ck supports bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, Sonali Bank, and City Bank. Bank transfers generally take longer to process than mobile wallet deposits — typically 1 to 3 business hours during Bangladesh Standard Time (UTC+6) banking hours. For the fastest funding experience, bKash and Nagad remain the most convenient option for most players.
Games & Gameplay
Can I bet on BPL and IPL cricket matches on 111ck?
Yes — 111ck offers live and pre-match betting on BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, Test matches, and ODI series featuring the Bangladesh Tigers. You can bet on match winners, top batsmen, total runs, wickets, and a wide range of in-play markets that update ball by ball during live matches. The cricket section is accessible directly from the main navigation menu.
Are the games on 111ck fair and certified?
Yes — all casino games on 111ck use certified Random Number Generator (RNG) technology provided by regulated game studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. RNG certification means every spin, card draw, or dice roll is statistically independent and cannot be influenced by the platform or the player. 111ck does not alter game outcomes in any way — the results you see are the results generated by the certified game engine.
Can I play 111ck games on my Android or iPhone?
Yes — 111ck is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your phone's browser (Chrome on Android, Safari on iOS), navigate to 111ck.app, and you will get a smooth, app-like experience with full access to all games, betting markets, and account features. The site adapts automatically to your screen size and supports touch controls throughout.
What is the RTP on slots available on 111ck?
The RTP (Return to Player) percentage varies by game title and provider, but most slots available on 111ck have an RTP between 94% and 97%. High-RTP titles from Pragmatic Play and other providers typically publish their RTP figures within the game's information panel — tap the information icon inside any slot game to view that title's declared RTP. A higher RTP means the game returns more of total bets to players over a statistically large number of spins.
Does 111ck offer live dealer casino games?
Yes — 111ck's live casino section features real human dealers streamed in high definition from professional studios. Games include Live Baccarat, Live Roulette, Live Blackjack, and game show titles such as Crazy Time, all powered by Evolution Gaming and Ezugi. The live casino is available 24 hours a day, 7 days a week, and can be accessed directly from the 111ck Casino section in the navigation menu. Tables in BDT-friendly stake ranges are available for Bangladeshi players.
Bonuses & Promotions
What welcome bonus does 111ck offer to new players?
111ck offers a welcome bonus to new players who register and make their first qualifying deposit. The bonus is credited to your account after your first deposit is confirmed and typically matches a percentage of your deposit amount up to a stated maximum in BDT. Full terms including the minimum deposit amount, wagering requirement, and eligible games are displayed during the registration process. Always read the bonus terms before opting in.
What is the wagering requirement on 111ck bonuses?
The wagering requirement on 111ck bonuses specifies how many times you must bet the bonus amount before any winnings derived from that bonus can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before withdrawal. Different promotions carry different rollover requirements, so always check the specific terms of each offer. Casino game contributions toward wagering vary by title.
Do free spins winnings have wagering requirements on 111ck?
Free spin winnings on 111ck are subject to the wagering requirements stated in the specific promotion's terms. In most cases, winnings from free spins are credited as bonus funds rather than real cash and must meet the applicable rollover before withdrawal. The number of spins, the eligible slot title, the value per spin, and the wagering requirement vary by promotion. Check the full terms of each free spin offer at the time it is claimed.
Can I withdraw my bonus balance directly without meeting the wagering requirement?
No — bonus funds on 111ck cannot be withdrawn directly until the applicable wagering requirement has been met in full. However, you may choose to forfeit an active bonus at any time by contacting support, which will remove the bonus balance from your account. Once a bonus is forfeited, only your real-money balance (if any) remains available for withdrawal. Carefully consider whether you wish to forfeit before contacting support, as this action cannot be reversed.
Safety & Responsible Gaming
Is 111ck safe to use in Bangladesh?
111ck is a safe and secure platform that uses SSL encryption to protect all data transmitted between your device and our servers. Every financial transaction is processed through verified payment channels including bKash, Nagad, and major Bangladeshi banks. Player funds are held separately from operational funds. Our games use certified RNG technology from regulated providers, ensuring fair outcomes on every play. We encourage all players to use strong passwords and never share their login credentials with anyone.
What is the minimum age to play on 111ck?
The minimum age to register and play on 111ck is 21 years old. This is a strict requirement — not a guideline. We verify player ages during the registration process and may request identity documents at any point to confirm compliance. Any account found to belong to a person under 21 will be closed immediately and the matter referred to our compliance team. If you know of anyone under 21 accessing the platform, please report it via the footer email.
How do I self-exclude from 111ck if gambling is becoming a problem?
To self-exclude from 111ck, send an email to the support address shown in the footer of this page. State clearly that you are requesting self-exclusion, specify your preferred period (30 days, 6 months, 12 months, or permanent), and include your registered mobile number. Self-exclusion takes effect immediately — your account will be locked, you will not be able to log in or deposit, and 111ck will stop sending you promotional communications for the duration of the exclusion period.
Can I set a deposit limit on my 111ck account?
Yes — 111ck allows you to set daily, weekly, or monthly deposit limits on your account. To activate a deposit limit, contact our support team via the footer email and specify the limit type and the maximum BDT amount you want to apply. Deposit limit reductions take effect immediately. Increases take 7 days to apply, giving you a cooling-off period to reconsider. Deposit limits are a practical first step for any player who wants to maintain tighter control over their gambling budget.
What should I do if I think my 111ck account has been accessed without my permission?
If you suspect unauthorised access to your 111ck account, act immediately: change your password using the forgot password option on the Login page, then contact support via the footer email to report the incident and request a security review. Our team can review recent login activity, lock your account temporarily while the investigation proceeds, and assist with any fraudulent transactions. Use a unique, strong password for your 111ck account and never share it with anyone — including people claiming to be 111ck staff.
Still Have Questions?
Our support team is ready to help. For anything not covered on this page — account issues, payment queries, game disputes, or responsible gaming requests — send an email to the address shown in the footer. You can also explore cricket betting, slots, and all the games 111ck has to offer by visiting the sections below.
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